National Charity

A national charity required reputation management as it faced extensive criticism for not fully responding to complaints of sexual harassment and assault.

By working very closely with the leadership, Board of Trustees and legal counsel, a detailed communication strategy was developed which required careful consideration of its impact upon victims, employees, members and regulators and that could convey how safeguarding policies and culture had been reviewed and improved. At all times, internal and external communication had to be timely, appropriate, sensitive and meet complex legal requirements.